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Employee Interaction Center (EIC) and Business Information Warehouse Reporting
We are often asked about the reporting capabilities of the Employee Interaction Center.The Business Information Warehouse is a key piece of the reporting strategy as it relates to the Employee...
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Category and Subcategory within the Employee Interaction Center (EIC)
We are often asked about how to best set up Categories and Subcategories within the Employee Interaction Center (EIC). This blog will outline some of the key business decisions that should be made up...
View ArticleERP Employee Interaction Center (EIC) What's New and Exciting In Enhancement...
What is the "Employee Interaction Center"?The Employee Interaction Center (EIC) is a centralized call center application that is a key part of SAP’s shared services offering. It delivers employee...
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Employee Interaction Center (EIC) and Solution Types
We are often asked about what Solution Types are and how they interact with the Categories and Subcategories within the Employee Interaction Center (EIC). SAP offers the ability to create a defined...
View ArticleKeys to Ensure a Successful SAPs Employee Interaction Center Implementation
We often get asked about the steps companies should go about to ensure a successful Employee Interaction Center implementation. The list below contains some of the major items we have seen be part of...
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How to Create an Activity within the Employee Interaction Center (EIC)
We are often asked about how to set up the Employee Interaction Center from a configuration and development standpoint but as is too often the case with a newer SAP product, there is a lack of...
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Activity Search Options within the Employee Interaction Center (EIC)
We are often asked about what options the Employee Interaction Center (EIC) offers around activity search. This blog will outline the functionality that SAP offers for customers that are on the ERP...
View ArticleWhat is new with the Employee Interaction Center in EHP5
Word is slowly starting to come out on what will be delivered in Enhancement Package 5 (EHP5) for the Employee Interaction Center and although it is subject to change I thought I would share it with...
View ArticleNew Forum for Shared Services Center (AIC, EIC)
I would like to introduce a new forum designed specifically for questions and answers related to the Shared Service Center (AIC, EIC). The intention of the Shared Services Center Forum is to discuss...
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Integration of the Employee Interaction Center (EIC) with Maintain Master...
We are often asked about how the ERP Employee Interaction Center (EIC) integrates with other areas of Human Capital Management. SAP is fully integrated with HR Master Data, Employee Self Service (ESS),...
View ArticleLearn about the SAP Employee Interaction Center (EIC) - Podcast
A few weeks ago a friend of mine Steve Bogner asked if I would be interested in being his first guest interview to talk about the Employee Interaction Center (EIC) in his newly created series focused...
View ArticleERP Employee Interaction Center Q&A
There is a lot of misunderstanding in the marketplace regarding the ERP Employee Interaction Center and I thought I would outline some of the questions I get on a regular basis. What is the Employee...
View ArticlePayment Authorization Request Generation - automation of finance processes
“Costly processes, loose / no control on expenses, slow process, delay in closing, out-dated business-practice” were some of the voices SAP Team at ERP Center of Excellence of Saudi Arabian Airlines...
View ArticleA compelling proposition to SAP customers on balance sheet reconciliation
People in leadership positions in finance management and finance IT departments have recently woken up to the realization that the old, spreadsheet-based, manual reconciliation process is not working...
View ArticleJust 3 Weeks to go - International SAP Conference for Financial Shared...
Join T.A. Cook and SAP, at the 3rd annual International SAP Conference for Financial Shared Services, taking place in Vienna, 9-10 July, 2015. At this event you will hear from senior executives at...
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